Asset Recovery Policy

Review the information below regarding asset/coin/token recovery. 

If you have a recovery request that falls within the stated parameters, please submit a support request including the TXID of the incorrect deposit and a refund address in case recovery is possible.

Incorrect deposit (definition)

Failing to correctly make a deposit by

1. Sending the wrong asset to the deposit address or
2. Sending the correct asset to the deposit address on the wrong blockchain or
3. Sending the wrong asset to the deposit address on the wrong blockchain or
4. Sending the correct asset to the wrong deposit address, given that it's a deposit address owned by BitcoinVN or
5. Sending more than one payment to the deposit address or
6. Sending an amount below the stated minimum amount

No guarantee

In any case, we will not promise to attempt recovery or be able to recover the funds. All incorrectly deposited funds shall be considered lost (as clearly stated in the payment instructions) until successful recovery.

Recovery fees

For any successfully recovered assets, we will charge a recovery fee of 250 USD or 50% of the deposit, whichever is smaller, plus any network fees, both paid in the asset recovered.