KYC/AML Policy

BitcoinVN requires its users to provide additional personal information if they wish to increase their limits for VND deposits via bank transfer.

There are no other limits or requirements at this moment.

VND deposits

Users must not use the bank account of third parties to make bank transfer deposits at BitcoinVN. Users who are suspected of doing this might be asked to verify their identity before their orders can be processed or be subjected to our refund process. During this refund process, BitcoinVN will make sure that the funds are safely returned to the originating bank account.

Limit violations

In the event of a user attempting to deposit or withdraw more than his current verification level allows them to do, we will require the user to complete the next verification level before processing the order, if applicable.

One person, one account

Due to the nature of those requirements, we can only allow our customers to have one user account each. Automated systems are in place to enforce this policy.

Customers with multiple accounts will be required to pick one account they wish to keep, as we will deactivate the other accounts. Any balance will be transferred to the remaining account. Pending orders will be put on hold or canceled.

If the customer fails to pick an account within 14 days of being asked to do so, all of their accounts will be deactivated.