VND - Bank Transfer

Modified on Mon, 20 Nov 2023 at 01:20 PM

Deposits

KYC/AML

Depositing funds via bank account of third parties is a violation of our KYC policy.

Due to local regulations and fraud risk we have to impose certain limits in regards to VND deposits conducted by bank wire. There are no limitations on withdrawals/settlements.

Level	Description	Max. deposit (per order)	Monthly limit
1	Email address confirmed	5,000,000 VND	20,000,000 VND
2	Identity verified	50,000,000 VND	200,000,000 VND
3	Identity + VN residence verified	200,000,000 VND	800,000,000 VND
4	VIP	-	-

Not including the order ID in the transfer description

Additional human intervention is required when a customer fails to include their order ID in the bank transfer description. For this reason, a fee of 50,000 VND is charged in such instances.

Settlements

How long does it take to receive a VND bank transfer?

In most cases, you should receive your VND settlement within 3 hour during business hours.

However, it may take longer in some cases due to factors such as bank processing times, regulatory compliance checks, or unexpected delays.

Transactions initiated outside business hours are usually processed within 12 hours (weekends, holidays, overnight).

If you experience any delays, our system will automatically compensate you for the inconvenience based on the size of your settlement and the duration of the delay. The exact amount of compensation will be calculated and credited to your account automatically.

Submitting incorrect bank details

Additional human intervention is required when a customer fails to submit their correct bank details. For this reason, a fee of 100,000 VND is charged in such instances.